FAQ
All you need to know (and more) about Little Bloom Room
If you cannot find the answer you’re looking for below, please get in touch with our friendly staff on (07) 4972 7429 or email us at sarah@littlebloomroom.com.au
Delivery and opening hours
We deliver to all local addresses in Gladstone, Calliope Central, Boyne Island, Tannum Sands, Beecher, Burua, Yarwun and Benaraby. If you require a delivery outside these areas, please phone us on (07) 4972 7429 to find out if we can help you out. When ordering online our delivery fee is a flat rate of $15 per a delivery.
All orders for same day delivery need to be placed before 12pm. You are welcome to place orders in advance for other days too. Delivery times will be any time between 9:30am to 5:30pm for business addresses and 9:30am to 6:00pm for residential addresses.
Little Bloom Room is a online and phone-order florist! For phone orders, we're open Monday to Friday, 9:00am – 5:30pm. Our shopfront at Goondoon Street is open from 2:00pm–5:30pm for pre-arranged pickups and a curated selection of pre-made flowers, hampers and gifts. You can also place an order online anytime!
Walk-ins are always welcome, but as a small team we can’t always guarantee on-the-spot arrangements. For same-day delivery or pickup, please place your order by 12:00pm.
Your blooms will arrive in style - in our own delivery van! We don`t rely on non-flower rockstars to delivery our blooms. All our deliveries are done by our in house flower delivery driver and staff who are trained in making sure your delivery is delivered looking like it did when it left the shop.
To ensure smooth delivery, please include any relevant details in the ‘Delivery Notes for Driver’ section at checkout:
- Gated access codes or instructions for complexes
- Information about pets (e.g., if there’s a dog on the property)
- A special safe spot to leave the flowers if the recipient isn’t home (if it’s not the front door)
- The recipient’s phone number to help coordinate deliver
If delivering to a workplace, please provide the business name to help us locate it more easily.
For hospital deliveries, including the ward or bed number is ideal, but if you’re unsure don’t worry! We’ll work with hospital staff to find the recipient and since Gladstone has only one hospital, this process is quite simple.
No worries - that's an easy fix. Please call us if it's for the same day delivery on (07) 4972 7429 or email us any changes ASAP to sarah@littlebloomroom.com.au
We sure do! We only have one hospital in Gladstone - to make it a smooth delivery please include the ward and bed number.
No, if the recipient is not home our awesome delivery rockstars will leave it in a safe spot away from the elements and out of view from the road.
If our courier deems it unsafe to leave (e.g. exposed to the elements or visible from the road) we will bring it back to the shop and leave 2 notes. 1 in the mail and 1 at the door, letting the recipient know we have a special delivery for them. The recipient can then contact us to arrange pickup or redelivery.
As a small, local flower shop, we don’t currently offer order tracking.
As Gladstone’s busiest flower shop, we’re constantly delivering across town! To keep things efficient and affordable, we group deliveries by suburb and route them accordingly. This helps keep our delivery fees down – a win-win for you! Because of this, we can’t offer exact delivery times.
For deliveries to Calliope, Tannum Sands and Boyne Island, they’ll be made after our same-day cut-off time of 12pm, typically between 1pm and 5pm for businesses, and by 6pm for residential addresses.
If you're sending to a school, we aim to deliver before 3pm, depending on the time the order was placed. If there are any issues, we’ll be in touch.
Please avoid calling for a specific delivery time as this can delay our process. If you're sending to a work address, let us know when your recipient is expected to finish so we can do our best to ensure a timely delivery.
We appreciate your understanding and patience!
No sorry, we don't deliver to P.O. boxes.
Orders
If for some reason you need to cancel the order, please call us ASAP on (07) 4972 7429. If the order has already been prepared or delivered, we’re unable to offer a refund.
Yes, when placed through our website you will receive an order confirmation email with the details of your order placed.
At times we will have special promotions and these coupons will be advertised at the time of the promotion.
No, sorry. Only one delivery address order can be made at one time. If you'd like to send flowers to multiple locations, please place separate orders for each address.
Yes, all orders come with one of our complimentary gift cards. If you'd like to upgrade to a card with an envelope, simply select an 'Upgraded Card' in the add-on section when placing your order.
Our flowers and gifts
1. Fresh flowers need special care to keep them living their longest life. Cut flowers if cared for properly can last from any where from 4 to 7 days and for roses from 3 to 5 days.
2. Box arrangements need to be watered daily to keep them hydrated. Depending on the arrangement size, a standard box requires about 1-2 cups of water per day and for larger pots up to one 1 litre.
3. Always check the floral foam, if it's dry top up with water.
Yes, we offer a variety of cute and thoughtful gifts! You’ll find teddies, chocolates, fudge, rock candy, massage vouchers, wine, helium balloons, Palm Beach candles and diffusers, and more in the 'Add-on' section on our website (usually located beneath our flower listings or at checkout). If you're looking for something else, feel free to give us a call at (07) 4972 7429 and we’ll do our best to accommodate your request!
Our delivery van is fully air conditioned, and all bouquets are delivered with a water bag so stems are always drinking to avoid wilting.
All our flowers are sourced from local growers and wholesalers in Queensland. Sometimes due to high demand, we may also source flowers from interstate or overseas.
The flowers shown are provided as a guide only, as we use seasonal and fresh flowers from our local suppliers daily. Please know, all our flowers leave our studio beautiful, fresh and ready to 'WOW' every recipient.
Yes, any type of Lilium (Asiatic lily's and Oriental lily's) are toxic to cats. We recommend letting us know if the recipient has cats and for us to avoid using them. Please leave a comment in the special notes section.
Liquor licensing states: in order to send alcohol it must accompany flowers, plants or gifts.
Orders including alcohol will NOT be left unattended when being delivered, a recipient of 18 years or older MUST be on location to receive the order.
